Terms of Service

Pinecone (“Pinecone,” “we,” “us”) is software operated by Ryan Longo, Marketing Consultant, based in Oklahoma. You can reach us any time at support@pineconepro.com.

“You” means the company that signs up, and anyone you invite into your workspace. You must be at least 18 and able to enter a contract on behalf of your business.

You’re responsible for what happens in your workspace: keeping your password private, deciding who you invite, and removing people who leave. Tell us promptly if you think someone has gotten in who shouldn’t have.

We use two-factor authentication by email. Keep the email address on your account current — if you lose access to it, you may lose access to your workspace.

• Pinecone is an annual subscription, billed at the price shown when you sign up. Discount and Preseason Special pricing applies for as long as your subscription stays active and uninterrupted.
• Payments are processed by PayPal. We never see or store your card or bank details.
• Your subscription renews automatically each year at the then-current price for your plan, unless you cancel first. We’ll tell you before any price change affects you.
• You can cancel any time from Settings. Cancelling stops the next renewal — you keep access through the end of the period you’ve already paid for. We don’t prorate or refund partial years.
• If a renewal payment fails, PayPal will retry it. We’ll email youand show a warning in the app, and if it stays unpaid for 14 days we’ll put the workspace on hold until it’s resolved. A hold doesn’t delete anything.

Everything you put into Pinecone — your customers, jobs, photos, quotes, and pricing — is yours. We don’t sell it, we don’t share it with other companies on Pinecone, and we don’t use it to advertise to your customers.

You can export your customers, jobs, quotes, timesheets and expenses to CSV at any time from Settings, for as long as your subscription is active. If you want a copy after you leave, email us within 30 days and we’ll help. See the Privacy Policy for how we handle it.

You give us permission to store and process that data only to run the service for you, and to keep backups.

One narrow exception, covered in section 5: your own company’s contact details. Your customers’ information is never part of that.

Pinecone works with a network of trusted first-party partners — suppliers, hardware stores, installer groups, and marketing and operations providers — who offer resources that help companies like yours grow.

By using Pinecone, you agree that we may share your company’s own contact details — your business name, your name, your business email, phone, and general location — with those partners so they can offer you relevant services.

To be completely clear about the limits of that:

• We never share your customers’ information — not their names, addresses, phone numbers, emails, photos, or anything else about them. That data is theirs and yours, and it stays inside your workspace.
• We don’t share your jobs, pricing, quotes, revenue, or any other numbers about how your business runs.
• We don’t sell your information to anyone.
• Partners are contractually limited to using your details to contact you about their own products and services, and must honor it when you tell them to stop.
• You can opt out at any time by emailing support@pineconepro.com. Opting out doesn’t change your price or your access.

Don’t use Pinecone to:

• Break the law, or store data you don't have the right to store.
• Send unsolicited bulk email through our sending tools.
• Attack, overload, reverse-engineer, or probe the service.
• Resell or white-label Pinecone itself to other installers without a written agreement with us.

The public quote pages you share carry your branding, and you’re responsible for what you put on them.

Ask Pinecone answers questions about your business by sending a summary of your workspace data to our AI provider. It can be wrong. Check anything that matters — especially numbers you’re about to quote, bill, or pay on. The mockup tool produces illustrations, not a guarantee of the finished install.

We work hard to keep Pinecone up, especially in season, but we don’t promise it will never go down. We may change or improve features over time. If we ever discontinue the service outright, we’ll give you reasonable notice and a way to get your data out.

You can stop using Pinecone at any time. We may suspend or close an account that breaks these terms, doesn’t pay, or puts other customers at risk — for anything other than an emergency, we’ll reach out first and give you a chance to fix it.

Pinecone is provided “as is.” To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent the law allows, our total liability for any claim relating to Pinecone is limited to what you paid us in the 12 months before the claim, and we’re not liable for lost profits or indirect or consequential damages. Some places don’t allow these limits, in which case they apply only as far as the law permits.

If we make a material change, we’ll let you know by email or in the app before it takes effect. Continuing to use Pinecone after that means you accept the new terms.

These terms are governed by the laws of the State of Oklahoma, without regard to its conflict-of-laws rules, and any dispute will be handled in the state or federal courts located in Oklahoma.

Questions about any of this? Email support@pineconepro.com. Some questions are answered by our automated assistant; anything it can’t handle goes to our team.